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Bot Analytics

Bot Analytics

Monitor bot performance, conversations, engagement and operational insights.

Total Bots

10

+2 vs last period

Active Bots

06

+1 vs last period

Total Conversations

160.3K

+12.4% vs last period

Today's Conversations

3,482

+6.1% vs yesterday

Monthly Conversations

48.2K

+9.8% vs last month

Success Rate

92.4%

+1.6% vs last period

Avg Response Time

1.9s

-0.2s faster than last period

Avg Resolution Time

4m 12s

-38s faster than last period

User Satisfaction

4.4 / 5

+0.2 vs last period

Token Usage

21.5M

+8.3% vs last period

Estimated Cost

$3,075

+4.7% vs last period

Knowledge Searches

92.1K

+14.2% vs last period

Filter Bots

Filters the table by each bot's last activity.

Conversation Trend

Conversation volume across the selected period.

Conversation Distribution

Share of total conversations by bot.

Bot Performance Ranking

Leaderboard ordered by success rate.

  1. 1 Customer Support Bot 96.4%
  2. 2 Developer Assistant 95.1%
  3. 3 HR Assistant 94.8%
  4. 4 Sales Assistant 93.1%
  5. 5 Project Manager 92.9%
  6. 6 Finance Analyst 91.2%
Average Response Time

Median first response per bot, in seconds.

Success vs Failed Requests

Daily request outcomes over the last seven days.

User Satisfaction Trend

Average rating out of five, by week.

Token Usage

Tokens consumed per month, in millions.

Estimated AI Cost

Estimated spend per month, in US dollars.

Knowledge Base Usage

Share of answers grounded in each source type.

Top Connected Tools

Tool invocations across all bots this period.

Channel Analytics

Conversations handled per channel.

Website 42.1K · 26.3%
Microsoft Teams 33.4K · 20.8%
Slack 21.7K · 13.5%
Mobile 18.6K · 11.6%
Discord 14.0K · 8.7%
WhatsApp 12.4K · 7.7%
API 9.4K · 5.9%
Telegram 8.7K · 5.4%
Model Analytics

Usage, success rate and response time by model family.

Model families with usage, success rate and average response time
Model Usage Success Rate Avg Response Time
GPT GPT-5 and GPT-5 mini 68.9K 94.6% 1.3s
Claude Claude Sonnet 5 59.1K 93.8% 1.9s
Gemini Gemini 2.5 Pro and Flash 26.6K 89.9% 1.5s
Llama Llama 3.3 70B 5.6K 76.2% 4.6s
DeepSeek Evaluated, not deployed Not in use — —
Mistral Evaluated, not deployed Not in use — —
Insights

Automatically surfaced highlights from this period.

Most Active Bot

Customer Support Bot

48,290 conversations this period

Fastest Bot

SEO Expert

1m 48s average resolution time

Highest Rated Bot

Developer Assistant

4.7 out of 5 across 2,914 ratings

Highest Token Usage

Customer Support Bot

5.8M tokens, 27% of total spend

Lowest Response Time

HR Assistant

0.9s median first response

Most Improved Bot

Marketing Copilot

Success rate up 18.4% since retraining

Needs Attention

Research Agent

76.2% success rate and 4.6s responses

Inactive Bots

2 bots

Finance Analyst and Legal Advisor idle 14+ days

Top Performing Bots

Ranked by conversation volume and success rate.

View All Bots
Active GPT-5
Conversations
48,290
Success Rate
96.4%
Avg Response
1.2s
User Rating
4.6 / 5
Last Activity
2 hours ago
Active Claude Sonnet 5
Conversations
33,470
Success Rate
95.1%
Avg Response
1.7s
User Rating
4.7 / 5
Last Activity
41 minutes ago
Active Claude Sonnet 5
Conversations
21,745
Success Rate
93.1%
Avg Response
1.6s
User Rating
4.5 / 5
Last Activity
5 hours ago
Training Gemini 2.5 Pro
Conversations
9,382
Success Rate
88.7%
Avg Response
2.1s
User Rating
4.1 / 5
Last Activity
18 minutes ago
Active GPT-5 mini
Conversations
6,140
Success Rate
94.8%
Avg Response
0.9s
User Rating
4.6 / 5
Last Activity
1 day ago
Error Llama 3.3 70B
Conversations
5,614
Success Rate
76.2%
Avg Response
4.6s
User Rating
3.4 / 5
Last Activity
3 days ago
Paused Claude Sonnet 5
Conversations
3,908
Success Rate
91.2%
Avg Response
2.8s
User Rating
4 / 5
Last Activity
4 weeks ago
Draft GPT-5
Conversations
412
Success Rate
82.5%
Avg Response
3.4s
User Rating
3.8 / 5
Last Activity
2 weeks ago
Bot Performance

Showing 1 - 6 of 10 bots

Bot performance with conversations, success rate, token usage, cost and rating
Bot Category Model Conversations Resolved Escalated Success Rate Avg Response Time Tokens Used Estimated Cost Rating Last Activity Actions
Customer Support GPT-5 48,290 40,660 7,630 96.4% 1.2s 5.8M $912 4.6 2 hours ago
Developer Claude Sonnet 5 33,470 31,830 1,640 95.1% 1.7s 4.2M $684 4.7 41 minutes ago
Sales Claude Sonnet 5 21,745 20,244 1,501 93.1% 1.6s 2.6M $421 4.5 5 hours ago
Marketing Gemini 2.5 Flash 17,236 15,616 1,620 90.6% 1.1s 1.4M $186 4.3 9 hours ago
Operations GPT-5 mini 14,088 13,088 1,000 92.9% 1.3s 1.1M $148 4.4 1 day ago
Marketing Gemini 2.5 Pro 9,382 8,322 1,060 88.7% 2.1s 1.6M $254 4.1 18 minutes ago
HR GPT-5 mini 6,140 5,821 319 94.8% 0.9s 0.6M $78 4.6 1 day ago
Research Llama 3.3 70B 5,614 4,278 1,336 76.2% 4.6s 3.1M $212 3.4 3 days ago
Finance Claude Sonnet 5 3,908 3,564 344 91.2% 2.8s 0.9M $146 4 4 weeks ago
Legal GPT-5 412 340 72 82.5% 3.4s 0.2M $34 3.8 2 weeks ago

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